COVID-19 UPDATE – 05/19/2020 REVISION:
We now have at least one member of our staff back in each of our offices to answer phones calls. Our hours will be Monday to Friday from 10AM to 3 PM. We hope this will help to speed up our response time to better serve you. We will still be closed to walk-ins until further notice. If you are unable to get through or need assistance outside of those hours please leave a message or send us an email at firstname.lastname@example.org and someone will reach out to you as soon as possible. Stay posted for our next COVID-19 update as the situation continues to change.
COVID-19 UPDATE – 03/25/2020 REVISION:
Our offices are now closed, but we’re still available!
Due to the ongoing COVID-19 crisis, the Ontario Government has asked all non-essential businesses to close their doors for a minimum 14 day period, potentially longer. In order to minimize community spread and to protect our staff we will be adhering to these rules. Our offices will be completely closing our offices until further notice.
We still have a small team working from home to assist you with any urgent or immediate problems. If you require assistance, please leave a message on our office phone. You can also email email@example.com and either way someone will get back to you as soon as they can!
Please stay connected to our social platforms during this period. We’ll be posting updates, tips and travel related content to help you pass the time:
COVID-19 UPDATE – 03/17/2020 REVISION:
Yesterday we posted the following information regarding the COVID-19 crisis. This morning the government of Ontario declared a state of emergency forcing us to make a few minor changes. In doing our part to keep our community and staff as healthy as possible we will no longer be opening our physical office to the public. Our staff will still be available during regular business hours to help with all of your travel needs, but in order to meet the demands of the government we will only be available via phone or email at this time. We will follow up with more details when the situation changes.
Dear valued customer,
As we’re sure you are aware, COVID-19 (novel coronavirus) is significantly impacting the travel industry, and many of our clients have questions about both existing and future travel plans.
First and foremost, the fact that you are working with one of our professional travel advisors means you are in the best possible position. Our number one priority is to ensure you are taken care of before, during and after your travels. We are your advocates, and we are here to help you make travel decisions best suited to your personal needs, both now and in the future.
There is an endless amount of coronavirus news circulating, making it easy for misperceptions to surface. We rely on a number of reliable sources for accurate information, and we’d like to share them with you.
Our number one priority is making sure you, our client, are fully supported in your travel decisions. Our partnership with Ensemble Travel Group provides significant value with thousands of partnerships throughout the world. We’ll be in constant communication with them and receive regular updates from industry leaders. This helps our travel advisors help you to make educated and informed decisions regarding your travel plans.
If you have any questions or concerns, please don’t hesitate to contact us. Our offices will remain open with regular business hours for the time-being. We are currently experiencing a high number of phone calls and emails. Please bear with us as our staff members work tirelessly to get back to everyone in a timely manner.
We are trying to do our part in keeping our community as healthy as possible. We are practicing continuous sanitation in the office by wiping down all high-touch areas. Hand sanitizer readily available for all clients and staff. Please do not come into our office if:
You have travelled internationally in the last 14 days or are showing any symptoms.
We’re confident the travel industry will return to normal in due time. For the time being, we recommend seeking out the facts and maintaining a social distance. Please use us, your travel advisors, for guidance. We are constantly monitoring the situation, and we have your absolute best interest in mind! Thank you for understanding. Above all, stay safe and we wish everyone the best during this trying time.
Kemp Travel Group President