Background 

As of January 1, 2004 a new Privacy Act came into place. The Federal Privacy Act – Personal Information and Electronic Documents Act (PIPEDA), dictates that we must have consent of our customers that will allow Kemp Travel to retain personal and travel information on file and use the next time that customer travels. In addition, Kemp Travel must obtain customers’ permission to send travel news, updates, customer evenings, specials and any form of promotional materials related to customers’ travel preferences.

For more information, the following is a direct link to the Government of Canada’s Official Personal Information and Electronic Documents Act Web Site.  http://www.privcom.gc.ca 

Our Policy 
Kemp Travel is committed to protecting the privacy of our customers. We require your consent in order to continue to send you information on travel, tours and related specials. We will never collect, use or share any personal information without our Customers’ permission.

Principles 
Kemp Travel adheres to the following principles in order to act responsibly and in accordance with PIPEDA: 

• Be accountable
• Identify the purpose of collection
• Obtain consent
• Limit collection
• Limit use, disclosure and retention
• Be accurate
• Use appropriate safeguards
• Be open
• Give individual access
• Provide recourse

Procedures 
Kemp Travel understands the importance of maintaining the privacy of our customers. From time to time we will ask to collect information about customers that allows us to process travel requests more efficiently. Our aim is to provide customers with an excellent travel experience. Any information that we may obtain stays at Kemp Travel. It is used to offer travel specials to our customers and to communicate with customers quickly and efficiently. Nothing is sold, bartered, or given to other companies or persons without the customer’s permission.

Our Website Services Our Website has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information is for our administration purposes only. Only authorized employees of Kemp Travel will have access to this information.

Kemp Travel strives to give you the best customer service. Customers are automatically placed on our mailing list when they choose to register with us. From time to time we may contact registered customers with travel specials. If a customer prefers not to receive this information and wishes to opt-out from our mailing list, they will be asked to simply send us an email to [email protected]  and put remove in the subject line. We will use all reasonable efforts to protect customers’ anonymity.

Kemp Travel is committed to respecting and protecting Customers’ privacy and helping them use our services, including our Internet services, within a trusted environment. The Kemp Travel Privacy Policy applies to all of our operations, including our Web-based interactive services. It governs data collection, usage and services. This privacy policy discloses how we collect, protect, use and share information gathered about the customer. We hope that this disclosure will help increase customers’ confidence in our services and in our relationship with them. 

Customers can use our website without divulging any personally identifiable information including their email address. Our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when registering at our website, requesting a brochure or video, or accessing our online booking services. Kemp Travel uses such information collected to improve and customize the content customers see, to provide the products, services or membership benefits that customers request, and to contact them about special promotions and new products. 

Our website uses “cookies” to help personalize customers’ online experience, such as recognizing their name when they revisit. A cookie is a text file that is anonymously placed on the customer’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to their computer. Cookies are uniquely assigned to the customer, and can only be read by a web server in the domain that issued the cookie to the customer. We will not share or sell information contained within cookies with any other person or third party.

Customers also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but Customers can usually modify their browser setting to decline cookies if they prefer. If customers choose to decline cookies, they may not be able to fully experience the interactive features of our website or have some of our services, such as planning a cruise, making a reservation, or being automatically recognized as a registered user, or function properly.

When customers register at our website, we request their email address. To protect their privacy, we also ask that they select a password. We do not sell our subscribers’ email addresses to third parties. We may share their email address with third parties to deliver information about travel promotions, news and other information if the customer agrees.

We will occasionally amend this privacy policy to reflect company and customer feedback. We encourage customers to periodically review this policy to be informed of how Kemp Travel is committed to protecting their information. We will provide customers with improved content on our website in order to enhance their online travel planning experience.

We ask for your comments and questions If customers have any comments or questions about our Privacy Policy, or if customers would like to correct or review any information they may have provided us, they are encouraged to contact us.